Challenge: Development of a banking app to be used globally for Santander Consumer Finance

Methodology: Scrum

With the innovation project Globile, the client wants to develop a global banking app to offer a unified experience across all countries in which it operates. The project intends to cover all digital needs from each country, in an ambitious innovative project that covers retail and SME app, with a strong finance component and a fully operational virtual assistance.

All of this would be possible thanks to the generation of a modular app, allowing each country of the group to assemble the components of their choosing to generate its own app.

Following the agile framework of Scrum I have been part of the project as a squad designer giving support to different squads.

My role as a squad designer was to understand business and user needs along with Product and Research teams. I had to provide design solutions so users can achieve tasks based on their needs. I collaborated with Product Owners and Technical Leads on a daily basis.

Ensuring a quality experience of the product by the end-user as well as making sure that design covered every scenario of the user story (happy and unhappy paths) and every user (accessibility and inclusive design) was a must. It was extremely important to share the solution and get feedback from users and main stakeholders to iterate on the designs.

I was expected to work closely with the development team to understand the feasibility of the solution and solve dev questions. I had to review the work delivered by the development team to ensure the design was followed. It was crucial to keep Invision updated and frozen during sprint execution for developers and QA.

I had to ensure the design system guidelines were followed. Communication with other designers to confirm that designs were consistent with the whole product was demanded as part of the design team.